Shipping policy

All orders ship with tracking, no exceptions. Orders are usually fulfilled in 1-2 business days. If an order will take longer than 5 business days to fulfill we will contact you via email. You will receive an email with your tracking information when your order is ready to ship. Once picked up/dropped off with the courier the package is out of our hands. The level of service you choose at check-out and where you live in relation to south eastern Ontario determines delivery time. Generally speaking, Canada Post usually delivers in 2-8 business days in Canada. International deliveries may take longer. We reserve the right to use a trackable service with other couriers such as UPS and Purolator as required to fulfill orders in a timely manner. Partial fulfillment may occur with larger orders.

Please contact the courier company directly if your package is not received. If the package is lost, please contact us and we will initiate a claim with the courier company. Once the courier company has had sufficient time to locate your package (usually 2 weeks), if still not received we will redeliver or refund your original purchase in full.

Customers outside Canada may be responsible for the payment of import duties and taxes.

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