Shipping & Return Policy

Shipping Policy

All orders ship with tracking, no exceptions. Orders are usually fulfilled in 1-2 business days. If an order will take longer than 5 business days to fulfill we will contact you via email. You will receive an email with your tracking information when your order is ready to ship. Once picked up/dropped off with the courier the package is out of our hands. The level of service you choose at check-out and where you live in relation to south eastern Ontario determines delivery time. Generally speaking, Canada Post usually delivers in 2-8 business days in Canada. International deliveries may take longer. We reserve the right to use a trackable service with other couriers such as UPS and Purolator as required to fulfill orders in a timely manner. Partial fulfillment may occur with larger orders.

Please contact the courier company directly if your package is not received. If the package is lost, please contact us and we will initiate a claim with the courier company. Once the courier company has had sufficient time to locate your package (usually 2 weeks), if still not received we will redeliver or refund your original purchase in full.

Customers outside Canada may be responsible for the payment of import duties and taxes.

By using our website you agree to the collection of data as described in our privacy policy.

Return Policy

We accept returned items under certain conditions only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Custom orders cannot be returned or exchanged. Clearance items are final sale, no exchanges or refunds.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 To complete your return, we require a receipt or proof of purchase. Return shipping must be paid by the customer.

 Please do not send your purchase back to the manufacturer.

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If the refund is rejected you will be responsible for the cost of return shipping.

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@defenseopticsgroup.com.

 Exchanges (if applicable)

We only replace items if they are defective or damaged.  We offer a 60 day warranty on the security vest outer. If you need to exchange an item for the same, send us an email at info@defenseopticsgroup.com first, or call 289-200-0559.

 Return Shipping

To return your product, please send your product to: Defense Optics Group Corporation, 441 Lakeshore Road, Brighton, ON K0K 1H0.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You must use a trackable shipping service, no exceptions. We are not responsible for returned items not received. Depending on where you live, the time it may take for your exchanged product to reach you may vary.