Return Policy

Return Policy

We accept returned items under certain conditions only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Custom orders cannot be returned or exchanged.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 To complete your return, we require a receipt or proof of purchase. Return shipping must be paid by the customer.

 Please do not send your purchase back to the manufacturer.

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If the refund is rejected you will be responsible for the cost of return shipping.

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@defenseopticsgroup.com.

 Exchanges (if applicable)

We only replace items if they are defective or damaged.  We offer a 60 day warranty on the security vest outer. If you need to exchange an item for the same, send us an email at info@defenseopticsgroup.com first, or call 289-200-0559.

 Shipping

To return your product, please send your product to: Defense Optics Group Corporation, 615 Foxwood Trail, Pickering ON L1V3V2, Canada.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You must use a trackable shipping service, no exceptions. We are not responsible for returned items not received. Depending on where you live, the time it may take for your exchanged product to reach you may vary.